Welcome to the privacy policy of Patrolsec Ltd. We take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect and process your personal data when you visit our website, regardless of where you are accessing it from. We will also inform you of your privacy rights and how the law protects you.
Our aim is to provide you with information on how Patrolsec collects and processes your personal data when you use our website. This includes any data that you may provide through our contact form, when you purchase our products or services, when you supply us with goods or services, when you apply for a job with us, or when you work for us as an employee or contractor.
Please note that this website is not intended for children, and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy that we may provide on specific occasions when we are collecting or processing personal data about you. This will help you understand how and why we are using your data. Our privacy policy supplements other notices and privacy policies and is not intended to override them.
Patrolsec is the controller and responsible for your personal data (collectively referred to as “Patrolsec”, “we”, “us”, or “our” in this privacy policy).
We have a data privacy manager who is responsible for overseeing questions relating to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.
If you have any questions about this privacy policy, please contact our data privacy manager using the following details:
Full Name of Legal Entity: Patrolsec Ltd., Company Registration Number 08716112 Email Address: info@patrolsec.co.uk Postal Address: Bartle House 9 Oxford Court Manchester M2 3WQ Telephone Number: 0333 567 2023.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO. Therefore, please contact us in the first instance. Our ICO number is ZA531913.
We regularly review our privacy policy. It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes during your relationship with us.
Our website may contain links to third-party websites, plug-ins, and applications. These links may enable third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. If you leave our website, we encourage you to read the privacy policy of every website you visit.
We collect different types of personal data, which includes any information that can be used to identify an individual. We have categorized the types of personal data we collect into the following groups:
We also collect, use, and share Aggregated Data, which is statistical or demographic data that doesn't reveal your identity. Aggregated Data might be derived from your personal data, but it isn't considered personal data under the law since it won't directly or indirectly reveal your identity.
For instance, we might aggregate your Usage Data to determine what percentage of users access a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data, which will be used in accordance with this privacy policy.
If we are legally required to collect personal data, or if we need it under the terms of a contract with you, and you fail to provide us with this information when requested, we may not be able to provide you with the product or service you need.
In such cases, we may have to cancel the service or product you have with us, but we will notify you beforehand if this is the case.
We use various methods to collect data from and about you, including:
We will only use your personal data when the law allows us to. The following are the most common circumstances in which we will use your personal data:
We have outlined the lawful basis provisions in this document that we will rely on to process your personal data. Generally, we do not rely on consent as a legal basis for processing your personal data, although we will obtain your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw your consent to marketing at any time by contacting us.
We have listed below in table format all the ways we plan to use your personal data and the legal bases we rely on to do so.
We have also identified our legitimate interests where appropriate. Note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new customer | (a) Identity (b) Contact |
Performance of a contract with you |
| To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
We value your privacy and strive to provide you with choices regarding certain personal data uses, especially around marketing and advertising.
We may analyse your Identity, Contact, Technical, Usage, and Profile Data to determine what products, services, and offers may be of interest to you (we call this marketing). You will receive marketing communications from us if you have requested information or purchased goods or services from us and have not opted out of receiving marketing.
We will ask for your explicit consent before sharing your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us.
You can configure your browser to refuse some or all browser cookies or to notify you when websites set or access cookies. Please note that disabling or refusing cookies may make some parts of this website inaccessible or cause them to malfunction. For more information about the cookies we use, please refer to our Cookie Policy.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
We may share your personal data with the following parties for the purposes described in the table above:
We require all third parties to respect the security of your personal data and to handle it in compliance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data out of the United Kingdom.
We take the security of your personal data seriously and have implemented appropriate measures to prevent any unauthorized access, loss, or disclosure. We limit access to your personal data to only those employees, contractors, and third parties who need to know and require them to keep it confidential.
We have established procedures for dealing with any suspected data breaches and will notify you and relevant authorities if required by law.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. If there is a complaint or potential litigation, we may retain your data for a longer period.
We consider various factors to determine the appropriate retention period, such as the amount, sensitivity, and nature of the data, the potential risk of harm, and the purposes for which we process it. Additionally, legal or regulatory requirements may mandate a specific retention period.
By law, we must retain basic customer information, such as Contact, Identity, Financial, and Transaction Data, for six years after the customer relationship ends.
You have certain legal rights to request the deletion of your data, which we will fulfil if we do not have a legal obligation to keep it. In some cases, we may anonymise your personal data for research or statistical purposes, which allows us to use the information indefinitely without further notice to you.
We believe in protecting your personal data and respect your rights under data protection laws. You have certain rights in relation to your personal data and can exercise them under certain circumstances. These rights include:
Please contact us if you wish to exercise any of these rights. We will not charge you a fee for accessing your personal data or for exercising any of your other rights. However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. In such cases, we may also refuse to comply with your request.
In order to confirm your identity and ensure your right to access your personal data or exercise any of your other rights, we may need to request specific information from you. We may also contact you for further information to speed up our response. This is a security measure to ensure that your personal data is not disclosed to any unauthorised person. We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made multiple requests, it may take longer than a month. In such cases, we will notify you and keep you updated on our progress.
Lawful Basis refers to the legal grounds on which we process your personal data. We process your personal data under the following lawful bases:
We do not use your personal data for activities where our interests are overridden by the impact on you unless we have your consent or are otherwise required or permitted by law. You can contact us for further information on how we assess our legitimate interests in respect of specific activities.
You have certain legal rights with regards to your personal data. These include:
Access Request: You have the right to request access to your personal data (known as a “data subject access request”). This will allow you to receive a copy of your personal data and verify that it is being processed lawfully.
Data Correction: You have the right to request that we correct any incomplete or inaccurate personal data we hold about you. However, we may need to verify the accuracy of any new data you provide to us.
Data Erasure: You have the right to request that we delete or remove your personal data if there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we have processed your information unlawfully, or where local law requires us to erase your personal data. However, there may be some legal reasons why we cannot comply with your request for erasure, and we will notify you if this is the case.
Objection to Processing: You have the right to object to the processing of your personal data where we rely on legitimate interests (or those of a third party) and there is something about your particular situation that makes you want to object. You also have the right to object where we are processing your personal data for direct marketing purposes. We may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Data Processing Restriction: You have the right to request that we suspend the processing of your personal data in certain scenarios. For example,
Data Transfer: You have the right to request the transfer of your personal data to you or to a third party in a structured, commonly used, and machine-readable format. However, this right only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.
Withdrawal of Consent: You have the right to withdraw your consent at any time where we rely on it to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you, and we will notify you if this is the case at the time you withdraw your consent.
